Set up, Taking Down, and On Site Support
Before your event, you can expect our Crew to arrive on the day and at the time agreed, and to efficiently and professionally erect the tents and interiors according to the agreed equipment list.
On arrival, the Crew Chief will need to meet you to agree the exact positioning of the tents, which sides should be "up" and which "down" (taking account of prevailing weather conditions). It’s really important for a successful day that this happens swiftly on arrival, as our Crew can’t begin any work until the tents are positioned.
At the end of set up, our Crew Chief will conduct a series of "final checks" and will then be ready to formally handover the equipment to you. The Chief will go through the equipment list with you, double checking that everything is indeed present and run through various points you will need to know. Taking Down
After your event is over, you can expect our Crew to arrive on the day and at the time agreed, to efficiently take the tents down and remove everything from site.
We will stock check everything before we begin and, if anything is missing, we’ll speak to you (or someone you nominate) about it.
Once we have cleared the site and loaded our vehicles, our Crew will walk the site and collect up any detritus ensuring that we leave the site clean and tidy.
To enable "take down" to proceed smoothly, we will ask you to ensure that any equipment that is not ours has been removed from the tents before we arrive. We will also ask you (or someone you nominate) to be available to speak to should there be any discrepancies with the stock check. On Site Support
If you wish, we can provide a member of our Crew to be on site during the event. They can raise and lower sides as required and generally help out. As a matter of course, we will not leave someone on site unless you ask us to do so. Damage Waiver
Standard arrangements when hiring any form of equipment is that the client is fully responsible for all loss or damage. With the value of our equipment on most jobs extending to many tens of thousands of pounds it is important that the equipment is properly insured.
Clients are welcome to arrange their own insurance but it is not always easy or cost effective for them to do so. In these cases we can offer a Damage Waiver in exchange for a fee (calculated as a percentage of the equipment hire charge). Depending on the site (for example if the site is accessible by the public) we may require special security arrangements to be in place.
The Damage Waiver means that The 10 x 15 Structures Ltd takes the risk of loss or damage to the equipment whilst it is in the client’s care, except that the client remains responsible for:
- a) the first £500 of any loss or damage
- b) any loss or damage caused by the client’s negligence or legal liability
- c) any loss or damage caused by the client’s failure to adhere to any special security arrangements that have been agreed.
A series of visualisations on the Gallery page of this website help clients to appreciate the space and feeling inside the tents. Bespoke versions, specific to your event, can be commissioned making use of the extensive library of 3-D objects we have already created. Specific quotes can be provided; the cost of this service depends on the complexity of the structure and its interior.